Payments & COD Advances

Effective 17 October 2026 · Version 2026-10-17.1

A small advance. One final bill.

For cash-on-delivery (COD) orders, the advance is the higher of INR 100 or 20% of the discounted product value, including product GST but excluding delivery charges. The advance never exceeds the order total. The balance, including any delivery charges, is payable on delivery.

How to pay

Use an available online card payment option or manual UPI / bank transfer. Online payments are checked with the payment gateway. For manual payments, submit the transaction reference and a clear screenshot showing the exact amount due now. A screenshot is not confirmation that funds were received; our team must verify it before dispatch. Never share a PIN, OTP or complete card details with our support team.

Why we request an advance

Unaccepted deliveries incur outward and return-to-origin handling costs. The advance helps protect against those costs and is fully adjusted against your final bill; it is not an extra product charge or an extra GST charge.

Refused deliveries

The advance is non-refundable for unjustified refusal of a correctly supplied, timely delivery, only to the extent permitted by applicable law and reasonable, evidenced costs. We will explain any retention and refund any amount that the law requires. There is no automatic forfeiture for defective or incorrect goods, late delivery, a store cancellation, or a store/courier failure. A disputed delivery is reviewed through our support process.

Refunds and payment errors

Do not pay twice if a payment succeeds but the order confirmation is interrupted. Contact support with the transaction reference. Verified duplicate or excess payments are reconciled and refunded as applicable. Refunds use the original payment method where possible; gateway/bank processing times may vary. Online payment availability depends on our configured payment provider.