Returns, Refunds & Cancellations

Effective 17 October 2026 · Version 2026-10-17.1

Returns should be clear and fair.

Contact support promptly with your order reference, the issue and relevant photos. Keep the product, accessories and packaging available for assessment. An unboxing video can help, but is not the sole condition for raising a genuine defect or incorrect-delivery claim.

Defective, damaged, incorrect or late orders

We assess replacement, repair, return or refund options as required by the circumstances and applicable law. Please report transit damage as soon as reasonably possible. No store policy removes a statutory remedy just because a short reporting window has passed. We bear applicable return costs where the issue is attributable to us or required by law.

Change of mind and restricted items

Change-of-mind returns are not automatically offered unless stated on the product or agreed by support before purchase. Opened personal-use, hygiene-sensitive, perfume or pierced-jewellery items may have restrictions for change-of-mind requests, but genuine defect, incorrect supply and other statutory rights remain unaffected. A manufacturer warranty, where expressly provided, is additional to applicable rights.

Cancellation and refusal

Request cancellation before dispatch through your account where available or through support. After dispatch we must review the shipment status. A returned parcel or delivery refusal does not automatically establish a refund or trigger advance forfeiture. We review the reason, our responsibility, any disclosed lawful costs and the COD payment policy. If we cancel or fail to supply, applicable payments are refunded.

Refund process

Support will explain eligibility, return instructions and the proposed remedy. Once an applicable refund is approved and any required return checks are complete, we initiate it without undue delay and provide an update. Bank/provider processing time varies. We never require you to disclose a UPI PIN or OTP to receive a refund.