Customer identity verification
Rent using your existing Grifflin shopping account. Before a new rental booking, submit your identity and address documents and a live camera photo for manual approval. Your customer KYC photo and documents remain private and are not published on your profile. Rejected submissions show the reason and can be corrected and resubmitted. This check does not change your normal store purchasing account or checkout, and is not automated government or biometric verification.
Dates, availability & payment
Your quote uses your selected dates, quantity and the listing's daily or hourly rate. Each started billing day or hour counts as a full unit. Times are shown in the configured rental timezone. Availability and service coverage are checked again when you reserve.
Choose paid delivery to your address or free warehouse collection, and either return pickup or free warehouse self-drop. The full-payment plan collects all rent, the per-item security deposit and selected logistics upfront. Where pay on delivery is enabled, the upfront amount includes the full security deposit, selected logistics and a rent advance of INR100 or 20% of rent, whichever is higher, capped at rent. Remaining rent is payable on delivery or warehouse handover. Your advance is part of the same bill, not an extra fee. Partner logistics are deducted from the partner's proceeds, not added to your bill.
A reservation awaiting payment has a limited hold. Do not send payment after it expires. Card payments are confirmed only after verification with Stripe. Manual UPI or bank receipts require staff review; uploading proof does not itself confirm payment. Cash received at handover must be recorded by staff. The required advance must be verified before confirmation and fulfillment. Security deposits and any deductions or refunds remain subject to return inspection and the review process below.
Delivery, pincode coverage & your address
Provide an accurate recipient name, phone number and delivery address. Your delivery country and PIN code must be covered by both the approved rental partner and an active rental warehouse. No map or device location is required.
Worldwide renting permits supported countries beyond the configured home country; partner and warehouse postal coverage are still required. Partner approval, stock availability and payment verification still apply. A quote alone does not guarantee availability or delivery.
Return methods & fees
Choose warehouse self-drop or customer return pickup before booking. Customer delivery and the selected return pickup fee appear in the advance quote. Warehouse self-drop has no customer pickup charge.
After delivery, choose self-drop or pickup again when requesting your return. If you change methods, the return pickup charge and booking total are adjusted using the pickup rate saved in your original quote. An additional pickup amount can be paid with UPI/bank proof for manual review, or as cash recorded by staff. Switching from prepaid pickup to self-drop leaves an excess payment for refund review after inspection; it does not trigger an automatic refund. Pending payment proofs must be resolved before changing methods.
Coordinate the handover with the rental team. A return request does not mean the item has reached the warehouse. Use the selected return method and warehouse details shown in your booking. Tell the team promptly about delays or any problem with the item.
Security deposit, inspection & loss or damage
The security deposit is held for review when the rental is returned. Warehouse staff record the inspection and any deposit deduction, with a reason for a deduction. An approved deduction reduces the refundable deposit. Returning an item or requesting a return does not itself approve a refund.
If an item is lost or damaged, the rental team must review and record the issue and explain any proposed charge or deduction. The system does not automatically forfeit the deposit, impose a loss or damage penalty, or settle the booking because it is marked lost or damaged. Your booking's agreed charges and the recorded inspection form the basis for manual review.
Cancellation, failed delivery & refunds
You can cancel through your account while a booking is awaiting payment or payment review. After confirmation, contact the rental team unless the item is out for delivery, when your account also provides a cancellation option.
If you cancel while your item is in transit to you, the booked outward delivery fee is non-refundable. It is retained from the money received, not charged a second time. The security deposit is not automatically forfeited. Free warehouse collection has no outward delivery fee to retain. The item must return to our warehouse and be inspected before the remaining refund is approved.
Disclosed customer cancellation, late-return and policy-violation fees are recorded separately and offset against refundable security, capped by the deposit remaining after inspection deductions. Your booking preserves the fee amounts accepted when you reserved; later fee-setting changes do not reprice it. Contact staff to query a recorded issue or deduction.
Refunds are manually reviewed and approved after cancellation or, for returned rentals, after warehouse inspection. Failed delivery also requires review of the rent, logistics and any amount already received. A partner-caused handover failure does not create a customer cancellation fee. Cancellation or failed delivery does not trigger an automatic refund.
Refund approval and the actual refund transfer are separate steps. Your booking shows the approved amount and any refund recorded by staff. No automatic bank transfer or guaranteed refund completion time is provided by this booking system. Ask the rental team about a refund, inspection or charge you wish to query.
Your account & booking record
Use your existing customer account to view your rental history, submit private payment proof, request returns and review a rental after a delivered or failed delivery outcome. Rental bookings and payments are separate from store purchases. Saved store addresses can be copied into a rental booking without changing your saved address.
Nothing in this policy excludes or limits your statutory rights. Raise questions about the rental, inspection, payment or refund with the rental team so the booking record can be reviewed.